Brothers Hl l2360d Printing Slanted Through Manual Feed
1. Identify the tray with the skew issue
a. If the issue was identified when printing from the Paper Tray, go to Step 2.
b. If the issue was identified when printing from the Manual Feed Slot, go to Step 12.
c. If the issue happens from both trays (the customer did testing prior to reporting the issue), go to Step 17.
Note: It is not necessary to test both trays.
d. If you are not sure if the issue appears on both trays, perform testing on the tray that currently has the issue. Go to Step 2 for Paper Tray troubleshooting. Go to Step 12 for Manual Feed Slot troubleshooting.
2. Paper Tray Testing
Verify that the media is the correct type, size and weight for Tray 1:
- Paper type Thin Paper, Plain Paper or Recycled Paper.
- Paper size Letter, A4, B5 (ISO), A5 (Long Edge), B6 (ISO), A6, Executive, Legal and Folio.
- Paper weight 16 to 28 lbs (60 to 105 g/m2).
- Maximum Tray capacity: Up to 250 sheets of 20lb (80 g/m2) plain paper.
- If the media does not meet the requirements for the Paper Tray, replace the media and continue to Step 3.
- If the media meets the requirements for the Paper Tray, go to Step 3.
3. Print an internal document from the machine. Be sure that the Paper Tray is loaded with media. We recommend printing the Test Print page since it contains borders that can be used to judge skewing.
a. On the control panel of the Brother machine, press Menu, 4 (Printer), 2 (Print Options), 3 (Test Print). Press Black Start.
b. The Test Print page will print from the machine. Examine the borders for skew.
c. If no skew is present, go to Step 16.
d. If the Test Print page is skewed, go to Step 4.
4. Remove the Paper Tray from the machine. Remove the media from the Paper Tray.
5. Inspect the front section of the Paper Tray for debris such as tape or label fragments, especially the area surrounding the clear roller and the pad. If such items are found, remove them. Any adhesive residue can be removed with a small amount of alcohol and a clean cloth.
6. While pressing the green paper-guide release lever (1), slide the paper guides to fit the paper size you are loading in the tray. Make sure that the guides are firmly in the slots.
7. For legal and Folio size paper, press the release button (1) in the bottom of the paper tray and then pull out the back of the paper tray.
8. Fan the stack of media to ensure that no pages stick together.
9. Place the media in the Paper Tray. Make sure that the paper is below the maximum paper mark (1). The print side must be face down.
10. Put the paper tray firmly back in the machine. Make sure that it is completely inserted into the machine.
Note : The back cover can be open when printing from the Paper Tray if the media in the Paper Tray meets the specifications, but the cover should be closed for our test.
11. Print the Test Page
a. On the control panel of the Brother machine, press Menu, 4 (Printer), 2 (Print Options), 3 (Test Print). Press Black Start.
b. The Test Print page will print from the machine. Examine the borders for skew.
c. If no skew is present or if the skew is acceptable, go to Step 16.
d. If the Test Print is still skewed, go to Step 17.
12. Manual Feed Slot Testing
Verify that the media is the correct type, size and weight for the Manual Feed Slot:
- Paper type: Thin Paper, Plain Paper, Thick Paper, Thicker Paper, Bond Paper, Recycled Paper, Envelopes or Labels.
- Paper Size: Width 3 to 8.66 in. (76.2 to 220 mm)2. Length 4.57 to 16 in. (116.0 to 406.4 mm)2.
- Paper Weight: 16 to 43 lb (60 to 163 g/m2).
- If the media does not meet the requirements for the MP Tray, replace the media and continue to Step 13.
- If the media meets the requirements for the MP Tray, go to Step 13.
13. Load the Manual Feed Slot
Note: The rear cover should be closed for this test. When printing heavier cardstock or labels, we recommend that the rear cover be left open and BOTH envelope levers be placed in the DOWN position to prevent paper feed or print quality issues. If the levers are not in the same positions, the images may skew or other print quality or paper feed issues may occur.
Open the Manual Feed Slot cover. Using both hands, slide the Manual Feed Slot paper guides to the width of the paper to be used in the machine.
14. Place one sheet of regular 24lb paper in the manual feed slot. When the machine pulls the paper, let go.
15. Print an internal document from the machine. Be sure that the Manual Feed Slot is loaded with media. We recommend printing the Test Print page since it contains borders that can be used to judge skewing.
a. On the control panel of the Brother machine, press Menu, 4 (Printer), 2 (Print Options), 3 (Test Print). Press Black Start.
b. The Test Print page will print from the machine. Examine the borders for skew.
c. If no skew is present, go to Step 16.
d. If the Test Print page is skewed, go to Step 17.
16. You are encouraged to examine the documents printed from the computer for skewing issues. For example, scanned images may not have been scanned straight. The skew will show in the printed document. Try printing multiple documents in order to isolate the issue.
17. If the problem continues,
Check the warranty status of your machine by clicking on the Machine Warranty Calculator.
If in warranty, contact Brother Customer Support or locate a Brother Authorized Service Center to schedule product replacement or repair.
If out of warranty, locate a Brother Authorized Service Center. Repair fees might apply for out-of-warranty products.
Source: https://help.brother-usa.com/app/answers/detail/a_id/70516/~/my-printed-documents-are-slanted%2C-skewed-or-crooked.-what-can-i-do%3F
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